Mission Statement
Merkel Technologies Ltd is always, first and foremost, a customer service oriented company. All company representatives shall always strive to satisfy every customer need and request - however small or complex. Our aim is to always exceed customer expectations.
Customers shall at all times have a clearly defined point of contact, be answered promptly and politely, and have information and/or products delivered promptly, esthetically printed, bound and/or packaged.
We shall provide only high quality services and products. This quality shall never be compromised by lower pricing opportunities.
Our reputation is based on every employee being well informed, updated, educated and proficient in the scope of the service they provide. A continuous & ongoing education process is vital towards achievement of this goal.
We strongly believe in utilizing advanced computer, software and communication systems & infrastructures - to automate & maximize the quality of service provided to the customer - while minimizing the need for intervention on behalf of company employees and eliminating repetitive tasks.
Employees are an integral and vital parameter determining success or failure of all aspects of company activities.
Employees shall always be encouraged to express their views, ideas and opinions.
Employees should -at all times- be critiques of all and any work procedures, processes, products and services provided, as well as internal company and customer relationships. All should strive to continuously improve these.
The Company working environment shall be comfortable and amiable. Employees should create a balance between their work and personal life, striving towards living a healthy, stress-free lifestyle. This creates benefits for their own good feeling - as well as their efficiency and clarity of thinking at work.
